In order to use the application, several requirements must be met. These requirements vary depending on the account that is being configured. First, every user must have a web ticket entry account. Secondly, depending on the type of account setup, one of several permissions must be applied to that account by VUPS in order for users to utilize the application. Please keep in mind that depending on the account training by VUPS may be required before access is granted.

There are currently two types of accounts that are available, an account that can create a full ticket in the field with a Windows Mobile device as well as a limited account that only allows for the creation of suspend tickets.

Please contact the VUPS help desk for assistance with establishing the correct permissions for your account.