When suspending a ticket with the application, once you have submitted the ticket, it will end up in the suspend queue on the VUPS server. The user then utilizes Remote Ticket Entry to access the suspended tickets by clicking the Un-suspend button.Users need to be aware of the functionality of this suspend queue:

Once a ticket has been un-suspended, it is removed from the queue, this happens even before the ticket is completed. Because of the way suspended tickets are handled, users need to be sure that they re-suspend the ticket if they are not going to complete it, otherwise the ticket is deleted from the system when the program is closed or if a new ticket is created within web ticket entry after un-suspending a ticket.