Condition:

The ticket entry system has been designed to load balance the connections between the two servers, because of this design, in situations where the load on the 'A' server is higher than the load on the 'B' server, the user may be connected to the 'B' server through the ticket entry interface regardless of the server they initially connected to.

Solution:

1. Confirm the server that Ticket Entry connected to. This is done by checking the bottom right corner of the ticket entry interface. There will be a letter to indicate the server you are connected to. See the image below for an example:

2. If the server connected to is listed as the 'B' server (as in the example image above) then you will need to switch the server. This is done by clicking on the letter 'B'. This will bring up a prompt asking if you want to change the server from 'B' to 'A' as in the example below:

3. Click the 'Yes' or 'Ok' button and you will see the letter has changed to 'A' as in the example below:

4. You should now be able to see your suspended tickets after clicking the 'Unsuspend' button.

As always, should you have issues with these directions, please contact the VUPS Help Desk