Changes made to the application in the latest release required a change to how data is stored on the device. Also, this version now allows for the use of integrated gps chipsets (if available on the device and unlocked by the carrier). For this update, a complete reinstall is required due to these changes. Unfortunately, any ticket data saved on the device will be lost. Please follow these instructions to get the new version properly installed:

1. Click the Windows icon (top left of the screen), select 'File Explorer' on the menu. If you do not see 'File Explorer' there, click on 'Programs' and click 'File Explorer' within the window that opens.

2. With 'File Explorer' open, click the arrow next to the drop down box (see the circle in the image below:

3. Click on 'My Device' in the dropdown box:

4. Now in the list below the dropdown box, click on 'Program Files':

5. Now in the updated list, tap and hold on the 'Newtin' directory. When done correctly, a menu will appear with several options, choose delete from the menu to delete the Newtin directory from the device. You will need to confirm the delete action.:

8. Now we need to remove the shortcut from the programs directory as the new installer will create one automatically. To do this click on 'My Device' from the drop down as in step 3.
9. This time, tap on the 'Windows' directory
10. In the list you see now, select the 'Start Menu' directory.
11. Now tap on the 'Programs' directory
12. Look for the vups_ppc application shortcut (look for the icon that looks like a blue letter 'N'). Tap and hold on this icon, if done correctly you should see a menu appear. Select delete from this menu and confirm that you do want to delete the program.
13. Now follow the directions in the install faq to reinstall the application. This faq can be accessed here.

As always, if you have problems please contact the VUPS Help Desk for more information.