It is suspected that when this issue occurs, one or more of the XML data files for the application may be corrupted. The current solution to this issue is to delete the XML files for the application and then taking the necessary steps to have those files rebuilt by the application. To do this, follow the directions below:

1.  Since the application errors on startup, you only need to close the error window and the application will close.

2.  Open 'File Explorer' on the device. Depending on the carrier of the device, this can either be found on the start menu or by tapping on programs in the start menu.

3.  With 'File Explorer' open, click the arrow next to the drop down box (see the circle in the image below, dont be concerned if the text next to the arrow is different on your device as compared to the image)

4.  Click on 'My Device' in the dropdown box:

5.  Now in the list below the dropdown box, click on 'Program Files':

6.  Now in the updated list, click on VUPS_PPC:

7. In the list that you see, you will need to delete several files, the files that need to be deleted are circled in the screenshot below. To delete the files tap and hold on the filename. When done correctly, a menu will appear with several options, choose delete from the menu to delete the file from the device. You will need to confirm the delete action. Do this for each file circled below.:

8. Once this is done, you will be able to launch the program succesfully. Once logged in, go to the 'Other' tab and use the 'Get County Data', 'Get Place Data', and 'Get Work Types' functions to rebuild those files on the device. The program will automatically build the deleted files by performing those functions.

As always, if you have problems, please contact the VUPS Help Desk for more information.