If you receive an error indicating 'Old Request' this indicates that the time, date, and/or time zone are incorrectly set on the Windows Mobile Device. To check these follow these instructions:

1. Close all applications so that you return to the 'Today Screen' (This is the pocket pc equivalent to the desktop).
2. On the today screen you will see the time listed near the top, tap the time with your stylus. This will bring up a settings window which will have Clock & Alarms at the top.
3. Make sure the home radio button is selected and verify that the time zone is listed as GMT-5 Eastern US , that the time is correct (including AM/PM), and that the date is correct (including year).

It is very easy to overlook some areas when checking the time, but it is also very important that all of these are set correctly as the application does a check to make sure that the time on the device is close to the time on the server and the application will not continue if they do not match within 5 minutes of each other.

As always if you continue to have issues, please contact the help desk for assistance.